Telekom problem: the company provides the reason and other details about the outages

At Telekom, there were failures across Germany on Tuesday. The Internet and the mobile phone network are affected. Now the group is offering an update.

Update from Tuesday, February 22, 2022 at 8pm: Nationwide unrest continued in the internet and mobile phone communications. As Telekom announced in a Twitter post around 7:30 PM, the reason for the failures is now clear. “The reason is a Voice-over-LTE error. Our advice: With iOS, the call setup works automatically after about 20 seconds and the iPhone switches to a 2G network, writes the “Telekom Helps” account.

For Android, the kit has one directions in which Voice-over-LTE (VoLTE) can be deactivated. Like Telekom on their phone website He writes that the damage is caused by storm damage affecting the overhead lines. “That’s why forces from all over Germany have been brought together to remove the damage, and we are working hard to repair the unrest,” she says. However, this may take longer in some areas than in others. “We are asking our customers for a little patience and understanding at this point,” the group wrote.

Germany-wide disruption at Telekom – Internet and mobile connections affected

First report on Tuesday, February 22, 2022 at 3:50 pm: Kassel – There is currently widespread disruption at Telekom*. Several users reported various issues.

The number of reported outages has risen sharply since 12pm: on Tuesday afternoon (22/02/2022), more and more users complained about internet problems and phone connections being cut off.

Telekom malfunctions: Internet and mobile communications damaged – group reports

Allestoerungen.de reported at around 1.30pm. Approximately 6000 reports of reception failures or disruptions. Frankfurt, Berlin, Munich, Nuremberg and Stuttgart are particularly affected.

After 2 pm, Telekom finally opened Twitter Reported disturbances. “Currently there is occasional impairment in incoming and outgoing mobile phone calls over LTE (Voice-over-LTE), as well as in SMS and mobile voicemail. GSM telephony over 2G will not be affected,” the post says. Recently, he tweeted Telekom’s service team reported on Feb 17 that the storm damage has not yet been repaired and that this is ongoing.However, it is unclear if there is a link to today’s disturbances.(As) * hna.de is an offer from IPPEN.MEDIA.

Even many Telekom customers are threatened with termination in the near future*.