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We remind you of the products and stores that caused the most complaints in the 2020 edition – El Financiero

The eleventh edition of El Buen Fin, the auction season in Mexico, is approaching, this time from November 10-16.

If you are interested in making a purchase or reviewing the expected offers, here we remind you of the products and stores that caused the most complaints last year.

According to data from the Federal Consumer Prosecutor’s Office, released after El Buen Fin de 2020, products who caused more Claims They were screens, clothes, shoes, cell phones, and appliances.


Profeco explained that the main reasons for the complaint were cancellation of the purchase and non-compliance with the terms offered.

In a TV interview, the prosecutor also mentioned that in El Buen Fin del 2020, the stores were the most preferred complaints It was the Walmart supermarket chain, the Liverpool department store, and the stationery chain Office Depot.

Thus, on the occasion of the approaching of the new edition of Good end to this year 2021Recently, the federal consumer prosecutor, Ricardo Sheffield Padilla, called on merchants to carry out their promotions without being deceived.

Profeco also said it will deploy 1,000 government employees to follow up on complaints and claims from consumers at the country’s most important points of sale.

If there is a problem, consumers can go to file their complaint or seek guidance from one of the 38 Consumer Advocacy Offices (Odeco).

Consumers can also rely on consumer phone 55 5568 8722 and 800468 8722, as well as Concilianet, online, and Conciliaexprés systems, to make three-way telephone calls between Profeco (the conciliator), supplier and consumer.

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