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DHL: Did you receive a defective package?  This is how you should interact as a customer

DHL: Did you receive a defective package? This is how you should interact as a customer

DHL: Did you receive a defective package? This is how you should interact as a customer

Deutsche Post: The package has not arrived – what you need to do now

Deutsche Post: The package has not arrived – what you need to do now

Many know the inconvenience. You ordered something, but you didn’t receive the parcel and you didn’t get a notification in your mailbox either? Then your hands are not tied.

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These steps should affect customers DHL Make sure to watch.

Especially at present, some customers may benefit from it DHL affected by this problem. After all, the volume of parcel services delivery in the run-up to Christmas is higher than at any other time of the year.

DHL: Defective package?

Many people buy their Christmas gifts online and order them from DHL and Co. The horror is so great when the package arrives defective.

This is what happened to a customer who shared her suffering on the DHL Facebook page. Then the parcel service announced what to pay attention to in such cases.

A frustrated customer wrote: “Insured parcel means: If the goods are damaged, the recipient can repack everything. After that, DHL receives the parcel, inspects it and a decision is made on whether it is an insured event.”

For you as a seller, this may lead to the following problem: “Ultimately, this means that I have a dissatisfied customer because, on the one hand, he has to repack everything and then has to wait longer for his goods. And badly needed goods are banned longer.” .

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Moreover: “Finally, I pay for the broken goods so that I don’t feel alienated from my customers. And parcel pickers keep throwing parcels out in the area.”



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More on this topic:

DHL: Bringing an unwanted package to the branch? So you can get it delivered to you again

DHL: With this trick, you’ll never miss a parcel carrier again!

DHL: Want to order Christmas gifts? This will save you time and money

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DHL with a clear message

No sooner had the customer informed her of her concerns until DHL responded. “We have a post-packing point at each parcel center and specially trained personnel who check damaged shipments and initiate all necessary steps,” the company announced.

At the same time, DHL tells all customers with a similar problem that defective parcels are returned in full: “So it is necessary that we get the whole shipment.”