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Windows unscheduled update fixes printer problems


Microsoft has started distributing an unscheduled update for Windows to fix problems with printers and scanners. It seems that only a few versions of Windows were initially considered – the latest Windows 10 updates have not yet been included.

Microsoft has released an out-of-band cumulative update to address a known printing issue that prevents some printers and scanners from working properly. Printing and scanning may fail when devices use smart card authentication. We only reported over the weekend that the Windows team had confirmed the bug and promised a quick update. It has already started today – but so far there is only an update available for Windows 10 version 1809 (including Windows Server version 1809 and Windows Server 2019) and Windows 7/Windows Server 2008.

die updates KB5005394 For Windows 10 version 1809 and KB5005392 for Windows 7 from the Microsoft Update Catalog. More updates should follow soon. You are addressing a smart card issue for which the error report was only opened on July 23rd. At Microsoft Support it now says:

Update out of range

  • Updates an issue that can prevent printers, scanners, and MFPs from working. This issue occurs with devices that do not meet certain specifications and use smart card authentication.
  • This non-security update contains quality improvements. The main changes include:
  • Resolves an issue with devices that do not comply with Section 3.2.1 of the RFC 4556 specification. Incompatible printers, scanners, and all-in-ones may not work if you use Smart Card Authentication (PIV). This issue occurs after you install the July 13, 2021 update on domain controllers (DCs) in your environment. For more information, see KB5005408. “
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However, printing problems affect all Windows client and server systems in sequence, starting with Windows 7 SP1 / Windows Server 2008 SP2 and later:

  • Client: Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1 operating system; Windows 7 SP1
  • Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2

Only via Microsoft Update Catalog

According to the support document released today, the cumulative update KB5005394 published by Microsoft is only valid for Windows 10 1809, Windows Server 1809 and Windows Server 2019 and is not available for any other version. So far, updates are only available for the two versions mentioned above. This update can currently be installed out of range manually only as a separate package available for download from the Microsoft Update Catalog.

Affected Windows users are advised to check first if they have installed the latest drivers and firmware for their printers or scanners.

Windows 10 FAQ All questions have been comprehensively answered

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